Payment Policy
Last updated: 02.10.2026
This Payment Policy explains how payments work on Frameflow, operated by Bruo Systems Limited, 2c Grangegorman Lower, Smithfield, Dublin, Ireland, Reg. 765033. It should be read together with our Terms of Service, Refund Policy, and Cancellation Policy.
Credits and pricing
Frameflow is pay-as-you-go. You buy credits in advance, in the currency you select at checkout — USD, EUR, GBP, KZT, AZN, JPY, TRY, QAR, LKR or BHD — and credits are consumed when you generate videos. There is no subscription and nothing is charged on a recurring basis.
Prices are shown on the Pricing page and again at checkout, and are identical in both places. The number of credits a generation costs depends on the model and settings you choose, and is shown before you confirm. The price you see is the total you pay.
Custom amounts
Besides the credit packs, you can buy credits for any amount from $1 to $20,000 or €1 to €20,000. In any other currency the range is the equivalent of $1 to $20,000 at the day's exchange rates (from ExchangeRate-API, refreshed every 24 hours), with the maximum rounded down to a round figure and never above $20,000; in JPY a custom amount is a whole number of yen. Every accepted amount buys at least one credit. The page shows the range in the currency you have selected.
How payments are processed
We accept Visa and Mastercard. Card payments are handled securely by our payment provider. We never see or store your full card details; the payment provider processes your card data on our behalf under appropriate safeguards.
By submitting a payment, you confirm that you are authorised to use the chosen payment method.
When credits are added
Credits are added to your balance once your payment is authorised and confirmed. You can see your current balance at any time in your account, and your generation history shows when credits were consumed.
Receipts and invoices
Every successful purchase generates an invoice that you can download from Invoices in your account. Your invoice shows the amount paid, the currency, the credits purchased and a transaction reference.
Failed and declined payments
If a payment fails or is declined:
- no credits are added to your balance
- you are not charged for the attempted purchase
- any temporary authorisation hold placed by your bank is released according to your bank's normal process
- you can try again at any time, with the same or a different payment method
Security and fraud prevention
We and our payment provider use industry measures to protect transactions and detect fraud. We may decline or review a payment, or limit access, where we reasonably suspect fraud, abuse, or unauthorised use.
Currency
Prices are shown and charged in the currency you select at checkout — USD, EUR, GBP, KZT, AZN, JPY, TRY, QAR, LKR or BHD — and the amount shown at checkout is exactly the amount charged. If you pay with a card denominated in a different currency, your bank may apply its own conversion rate and fees, which are outside our control.
Contact
For billing or payment questions, email hello@frameflow.tech.